Throughout Europe we turn cities and high streets into vibrant business communities.
Shaping your city centre or high street into an attractive and vibrant shopping destination is a continuous challenge. Meeting the high expectations of today's shoppers is a team effort in which every stakeholder has its own responsibility. Effective collaboration between the management teams, retailers, hospitality, landlords, and service providers can be both complex and time consuming. Incorrect contact details, staff changes, and outdated communication methods easily result in frustration and low engagement.
Our user-friendly platform offers all the tools you need to reach and engage every stakeholder in your shopping district. Connect all occupiers and establish a dialogue with news, surveys, alerts, promotions, and events. Allow local authorities and service providers to be in direct contact with the community. Build and manage your own business community and watch your members’ satisfaction and engagement rapidly increase!
Chainels offers a wide range of functionalities to maximize the advantages for your community.
Write, edit and share announcements, surveys, events and other important updates with your entire community. Target specific roles, areas or branches with a single click. Give writing permissions to specific stakeholders. Track all communication, analyse engagement and send reminders.| Next
Assign custom roles like store manager or staff to your user base, making sure the right people are authorized to see certain content or use certain services.| Next
Collect turnover and other performance metrics. Beneﬁt from high response rates through automatic email and in-app reminders. Available in diﬀerent currencies and suitable for multiple VAT-rates. Compare ﬂoor productivity per retailer/branch.| Next
Provide your members with an up-to-date contact directory with the contact information of all the operative team members and service providers.| Next
Organise your workflow with templated forms and custom notifications. Receive requests for permits and services from your members, assign service providers and monitor/change the status.| Next
Securely store and categorize files in the web/app accessible cloud data centre. Grant access to authorized users, companies, or segments of your community.| Next
Allow your members to raise maintenance issues via web and app. Use one clear format including GPS location, photos of the issue, ﬁles and contact details. Collaborate and assign multiple service providers. Be transparent and inform tenants instantly about ‘issue status changes’ via app, push notiﬁcations and email.| Next
Warn the community instantly about immediate security threats and raise awareness about security-related topics and protocols. Include and manage security personnel and other local partners to improve communication flows.
Actively supporting our clients. Investing in a long-term collaboration, before, during and after launch. Chainels is a fully integrated, multi-communication platform with a wide range of service-focussed functionalities to optimise asset-specific solutions.
Ensuring the platform is set-up in line with your requirements including dedicated project management, implementation plan, product roadmap and consultancy for additional integrations.
On-site introduction and deep-dive on how to use Chainels for centre management, marketing, facility management, leasing, and other third-party service providers.
In-store tenant visits to promote the app, gather contact details and give instructions.
Key tenants are identified to serve as ambassadors within the community and to provide first-hand feedback.
Assistance and support for integrating any third-party software.
Real-time access to an easy-to-use comprehensive help centre, including FAQ, dedicated tips & tricks, thorough manuals in local languages. Personal assistance by phone or email.
Weekly updates and 24/7 monitoring result in the best user experience and an utmost reliable, secure and GDPR compliant system.
Discuss community activity to improve community performance. Document and process feedback to optimize existing workflows and features.