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The Retailer Platform

Collaboration is the key

Attracting customers to your city centre is a continuous challenge. Meeting the high expectations of today's shoppers is a team effort in which every stakeholder has its own responsibility.

Effective collaboration between retailers, hospitality, property owners, security guards, marketers, and the city council can be both complex and time consuming. Due to incorrect contact details, staff changes, and outdated communication methods, some stakeholders often don’t know what the other stakeholders are doing. In order to achieve a common goal, everyone has to know what is happening, when, and why.

Ambitious goals call for professional tools

Our user-friendly platform offers all the tools you need to reach and engage every stakeholder in your city centre. Make simultaneous announcements to all retailers, and establish a dialogue with news, alerts, promotions, and events. Allow local authorities like the city council and the police to be in direct contact with the companies in your community. Get insight and facts about the performance of your community based on real-time data. Save time and money, and watch your member's satisfaction and engagement rapidly increase!

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The management
The management such as the city centre manager and the board are able to directly contact all retailers and service providers. The board can easily measure support for initiatives via a poll, make brief announcements, and share documents with the entire city centre or a specific sub-area.| Next
Service providers
Service providers such as the local police or members of the city council can share relevant news. For example, a police officer can immediately send out an alert about shoplifting, or give general advice about crime prevention and public safety. Are there any planned maintenance activities? The account manager of the city council can easily inform retailers in advance.| Next
Retailers
Retailers keep each other informed about various topics, ranging from event announcements to warnings about counterfeit money in the area. Members can organise initiatives and give their opinion on hot topics such as opening hours and collective activities.
The management
Service providers
Retailers

Reach all key stakeholders with a single click

Increase mutual understanding, support, and involvement

Entice customers with an attractive and accessible shopping district

Gather data from your city centre and from external sources

Like a Swiss army knife

Chainels City offers a wide range of functionalities. Use them to maximize the benefits for your community.

1. Community platform

Offer a forum for discussion and consultation with retailers and services. Monitoring and editing is quick and easy. Check the event calendar for all the activities in your city and assess support for ideas through polls.

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2. Management

Build a collective database with current information such as contact details, opening hours, logos, and product availability. External parties can be allowed to retrieve this data, for example as content for a consumer website.

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3. Authorization

All the stakeholders can participate at a departmental level and an organizational level. The different people in each organization can be assigned specific access rights: administrator, editor, or spectator. Different messages can be sent to each separate working group or sector.

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4. Subregions

Divide the city centre into districts, neighbourhoods, and shopping areas. Communicate effectively with targeted groups of retailers and service providers.

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5. Groups

Work together in groups based on activities, locations, or themes - such as public safety, holiday decorations, and 'High Street maintenance’.

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6. Alert system

Notify people about thefts, burglaries, accidents, nuisances, counterfeit money, and vandalism, which the police can also monitor. Warn the community and share security footage within a secure and restricted environment.

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7. Maintenance alerts

Community members can report issues such as a roadblocks, litter, or broken streetlights. Chainels provides an overview of all the alerts concerning maintenance, including their status.

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8. Shoplifters database

Create a list of habitual offenders in your city centre, including pictures. Simple, clear, and developed in accordance with Dutch legislation.

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9. Files

Keep relevant files well organised in one central location. Share the rules and regulations, the evacuation plan, meeting minutes, and more with up to 100GB of storage. Access can be restricted to specific accounts with the appropriate access rights.

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10. Database

Build a collective database with current information such as contact details, opening hours, logos, and product availability. External parties can be allowed to retrieve this data, for example as content for a consumer website.

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11. Data dashboard

Get information from external databases for enhanced insight, for example about footfall. Statistical models provide real-time information about the performance of your shopping mall.

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12. Multi-channel

Use Chainels through the website, app and email on all common browsers and operating systems. Select relevant messages with a single click to send them in a newsletter. Communicate quickly and comprehensively from one central location.

Services

Chainels City offers an extensive service bundle. Our weekly updates ensure a reliable product that conforms to the latest technological trends. The service bundle consists of the following eight features.



Services

Platform configuration

Chainels configures the platform to suit the desired communications plan. Spreadsheets with contact details for the city centre management, retailers and service providers are uploaded and accessible.

Services

Connect consumers

Chainels configures the platform to suit the desired communications plan. Spreadsheets with contact details for the city centre management, retailers and service providers are uploaded and accessible.

Services

Workshops for managers

Chainels configures the platform to suit the desired communications plan. Spreadsheets with contact details for the city centre management, retailers and service providers are uploaded and accessible.

Services

Support for services

The police, city council or other service personnel can receive support and training on how to use the features and functionalities of Chainels.

Services

Retailer activation

During a collective meeting, retailers are given a detailed explanation about the system. In addition, the Chainels activation team hands out flyers, answers questions, and verifies email addresses.

Services

Development of Chainels City

Chainels is continuously working on the optimization and development of relevant modules. Customers can contribute to this development through an open dialogue.

Services

Personal service & suppport

A dedicated account manager supports you during the launch and use of Chainels. Our Chainels helpdesk is available online and by phone during business hours.

Services

Backups and monitoring 24/7

Daily backups, multiple servers, a secure connection, and encrypted passwords provide a stable and secure platform.