Facilitate tenant-reporting of maintenance problems with Issue Reporting

Did you know that many in-store and general facility problems are not reported because tenants do not know how or where to report them? When tenants are aware of the digital procedure, management benefits with a huge increase in tenant-made issue reports.

Issue Reporting helps our clients optimise ticketing processes

Adopt an innovative, transparent workflow to manage service requests and operational tickets

Adopt an innovative, transparent workflow to manage service requests and operational tickets

  • Allow your tenants to report technical issues via web and app

  • Automatically send issues to parties responsible for solving them

  • Centralise tickets to easily collaborate with multiple service providers

  • Inform tenants instantly about status changes via notifications

  • Gain insight into reported issues and provided service

Allow your tenants to report technical issues via web and app

Allow your tenants to report technical issues via web and app

When tenants are given a clear procedure to report perceived maintenance problems, the management of retail-led centres benefit from time savings across all aspects of facility management.

‘‘

The Issue Reporting module gives an overview of my daily work. I can report problems faster and also automatically receive a response from tenants and suppliers without having to follow up myself.

Rene Timmer

Handyman at Winkelcentrum Kronenburg

Winkelcentrum Kronenburg | Arnhem, the Netherlands

Automatically send issues to parties responsible for solving them

Automatically send issues to parties responsible for solving them

By flagging issues into specific categories and following approval by management, these issues will be automatically sent to the service provider responsible for resolving them, streamlining the multi-stakeholder process.

Centralise tickets to easily collaborate with multiple service providers

Centralise tickets to easily collaborate with multiple service providers

As a centralised point for all tickets, the module gives both management and service providers the ability to have a clear overview of all the tasks which need to be worked on in each centre. Management stays informed about each asset’s issues and can closely collaborate with suppliers digitally.

Inform tenants instantly about status changes via notifications

Inform tenants instantly about status changes via notifications

When an issue progresses from reported to approved, and in progress to resolved, send a push or email notification to the individual who reported the problem to let them stay in-the-know about an issue’s progress and most importantly, when it’s been taken care of.

Gain insight into reported issues and provided service

Gain insight into reported issues and provided service

Always know an issue’s details such as lead and resolution times, and stay informed about when tasks are performed and completed. Gain insight into the quantity, types and locations of current issues in your centres.

‘‘

The module lets us receive complaints and questions, forward them to our suppliers and give feedback to our tenants, positively influencing cooperation in our centres and providing valuable insight.

Mark van Dongen

Asset Manager at Winkelcentrum Presikhaaf and Winkelcentrum Kronenburg

Our team ensures your success

Our team ensures your success

Chainels’ in-house Customer Success team helps your management teams and service providers learn how to use the system.

Get started with Issue Reporting today!

Our team is happy to give you a demo of the module as well as give you tips on how to optimise its use within your community.