Did you know that many in-store and general facility problems are not reported because tenants do not know how or where to report them? When tenants are aware of the digital procedure, management benefits with a huge increase in tenant-made issue reports.
Allow your tenants to report technical issues via web and app
Automatically send issues to parties responsible for solving them
Centralise tickets to easily collaborate with multiple service providers
Inform tenants instantly about status changes via notifications
Gain insight into reported issues and provided service
When tenants are given a clear procedure to report perceived maintenance problems, the management of retail-led centres benefit from time savings across all aspects of facility management.
Handyman at Winkelcentrum Kronenburg
Winkelcentrum Kronenburg | Arnhem, the Netherlands
By flagging issues into specific categories and following approval by management, these issues will be automatically sent to the service provider responsible for resolving them, streamlining the multi-stakeholder process.
As a centralised point for all tickets, the module gives both management and service providers the ability to have a clear overview of all the tasks which need to be worked on in each centre. Management stays informed about each asset’s issues and can closely collaborate with suppliers digitally.
When an issue progresses from reported to approved, and in progress to resolved, send a push or email notification to the individual who reported the problem to let them stay in-the-know about an issue’s progress and most importantly, when it’s been taken care of.
Always know an issue’s details such as lead and resolution times, and stay informed about when tasks are performed and completed. Gain insight into the quantity, types and locations of current issues in your centres.
Asset Manager at Winkelcentrum Presikhaaf and Winkelcentrum Kronenburg
Chainels’ in-house Customer Success team helps your management teams and service providers learn how to use the system.
Our team is happy to give you a demo of the module as well as give you tips on how to optimise its use within your community.