Onboarding and Customer Support Representative – German Speaking

Chainels is a fast-growing, dynamic organisation that operates on a B2B level offering the best SaaS solution for retail-led, mixed-use destinations. We facilitate in creating a sustainable tenant-landlord relationship which is vital for accelerating growth in the evolving retail environment. As Chainels expands its footprint in Europe, we are looking for a native German and English-speaking onboarding & support representative to strengthen our amazing team and grow both our client base as well as our clients’ business. Chainels offers a great opportunity to work in a transparent and inclusive environment which supports you in reaching your personal goals. Curious? Continue reading more below!

Job Description
For our German-speaking clients, Chainels is looking for a flexible, part-time team member – approximately 8 hours per week – for onboarding & customer support. You will be part of the business team which includes colleagues working in sales, account management and customer success. You will assist with the initial setup of our German clients and support the enablement of key moments at the beginning of the customer journey. Additionally, you will be offering support to ensure customer success. This role is a critical milestone to ensure value early on, to drive adoption when the customer has gone live with our product.

Your Profile

  • Customer-centric mentality
  • Native-level fluency in German
  • Excellent English language skills, in speaking and writing
  • Good presentation, representation and communication skills
  • Detailed, consistent and secure with highly sensitive information
  • Affinity with SaaS solutions and/or proptech innovation
  • Proactive and resourceful
  • Bachelor degree or higher
  • An interest in retail (i.e. a store in a shopping destination) and/or real estate would be beneficial

Your Role

  • Offer consistent customer service and experience, assisting clients in German/English via calls, emails or online help centre
  • Work closely with customer success to ensure clients reach their goals
  • Providing presentations, workshops, including Q&As, and translating content in German and/or English
  • Report feedback you receive from clients
  • Activation calls to end users to help them sign up.

Our Offer, Your Perks

  • An opportunity to join a dynamic and fast-growing company internationally
  • Great atmosphere where culture is key! (regular social events and team-building are a must)
  • Training by our experienced team
  • The coolest office workspace in the most iconic building in Rotterdam: GHG!
  • Flexibility of working additional hours based on your availability, in the office or remotely
  • A competitive salary
  • Accrued days for annual leave, plus bank holidays
  • Travel cost compensation

Get In Touch!
If you’re interested in joining our team, please feel free to apply directly by sending your CV plus a one-page motivation letter in English to info@chainels.com. We aim to close this application on 31 January 2021. No agencies.

About Chainels
Chainels is a tenant app for connecting landlords and tenants in retail-led, mixed-use destinations. With over 250 communities, 35,000 users, we continue to invest in building strong, engaging, safe and sustainable communities for retail-led, mixed-use estates, including shopping destinations, multi-tenant office buildings, and residential schemes.

For investors, owners, developers, operators, local authorities, public officials, occupiers and other stakeholders, Chainels is the preferred partner to create a long-lasting and transparent relationship. We accelerate growth and customer satisfaction by streamlining business performance through data-driven digitalisation, and real estate expertise to enhance asset value and performance, serving as the next step in a changing retail environment.