It’s been an eventful year at Chainels and our team is ready to close out 2021 with a celebration. And there’s a lot to celebrate: We’ve launched five new features plus we’ve released many updates to existing features. Our platform is now available in ten languages including Russian and Turkish.
During another year of restrictions, digital communities were again proven to be more important than ever. We’ve seen the proof in our app, where we witnessed a tremendous increase in regular use, with 84% more active users compared to 2020. Massive amounts of paper workflows and plastic loyalty cards transformed into digital forms and coupons. Together with our loyal customers, we are building a comprehensive tenant app which connects everyone working and living in properties with workflows and systems all in one place.
We’ve been very busy this year collecting your feedback, and received an impressive 407 improvement requests to our Customer Success team. To make sure our platform meets your evolving needs, we implemented 300 of these requests! Before we kick start 2022, let’s take a quick pause and reflect on what we’ve achieved together in 2021.
Scroll on for a round-up of Chainels’ biggest highlights and innovations from the past year:
The team unveiled a new look for the platform on both web and mobile! Fresh typography, colours and icons take Chainels’ functionality and aesthetics to the next level.
Booking allows tenants to reserve available spaces within a community for short or long periods of time. By listing any available space or object in the module, your property’s occupants – companies, retailers and residents – are turning your property’s empty spaces into an exciting part of your community!
Empty spaces and shop windows become advertising spaces or art installations. Meeting rooms and bicycles can be reserved for as long as they are needed. Management can set rental costs as well as receive special requests for individual bookings.
Thanks to the Staff Discounts module, tenants are encouraged to shop at businesses within their communities leading to an uptick in local shopping! Community members have redeemed offers an impressive 22,600 times and counting. When used by community members and consumers within centres, Staff Discounts can be a powerful tool to positively influence your portfolio’s Marketing activities and efforts.
Property managers are collecting more than turnover with our Turnover Reporting module. With a few customisations, the module can better meet your organisation’s diverse needs. With custom reporting questions, community managers can automatically collect custom KPIs as well as community-specific performance metrics. In addition to turnover metrics, community managers can collect periodic information with pre-scheduled reminders for KPIs such as energy consumption, basket sizes, percentage online sales, financial statement files and more.
By centralising every digitised form submitted by tenants, communities can save an average of 40 hard copy forms per tenant per year. Request Forms lets you build custom digital forms for use by your tenants. In addition, this all-in-one feature lets management easily oversee submitted forms and communications sent during the approval process.
Did you know that by centralising every digitised form submitted by tenants, communities can save an average of 40 hard copy forms per tenant annually? Even better, management can better oversee communications sent during the approval process – leading to time savings per request – from its first submission to final approval.
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