Our digital solution connects stakeholders

An all-in-one digital solution, Chainels enables owners and operators to connect and create a transparent dialogue with occupiers, both informing and receiving feedback on diverse topics.

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Used in centres all around the globe

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Thanks to Chainels, we can inform our retailers quickly and in a professional manner. All information is clearly arranged within the app and website, and is always accessible.

Francis Brumleve, Marketing Communications Manager at Klépierre

Our features support your organisation's needs

Channelled Communication

Start a transparent dialogue and streamline your tenant communications

Tenant Management

Organise and manage tenant communities with all the tools you need

Property Information

Collect all information about your building or district in one place

Channeled Communication

Start a transparent dialogue and streamline your tenant communications

Channeled Communication

Start a transparent dialogue and streamline your tenant communications

Use our personalised timeline and follow system to inform and stimulate your community
Get answers with surveys and increase stakeholder involvement
Schedule and promote events with a community-wide calendar
Direct information to individuals, tenants or specific groups with our smart targeting system
Notify and track users through desktop, mobile and mail use for optimal reach

Tenant Management

Organise and manage tenant communities with all the tools you need

Tenant Management

Organise and manage tenant communities with all the tools you need

Build your database with personal and occupier profiles for retail, office and residential spaces
Implement roles and authorisations across diverse access levels with your organisation
Keep an overview of your property’s performance and data with management tables
Watch your community’s engagement grow with community statistics
Realise optimal uptake with tailored invite and sign up flows

Property Information

Collect all information about your building or district in one place

Property Information

Collect all information about your building or district in one place

Securely store documents in building or occupier folders
Notify tenants of the latest uploads and amendments
Customise relevant content pages with rich text, media and links
Introduce your property teams with contact sections
Share building-related updates in the ‘My building’ channel

Tenant Performance

Collect store turnover and performance indicators from retail occupiers

Tenant Performance

Collect store turnover and performance indicators from retail occupiers

Benefit from high response rates through automatic email and in-app reminders
Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups
Available in different currencies and suitable for multiple VAT rates per tenant
Authorise responsible individuals and protect data with biometric authentication or PIN
Export data to CSV/Excel or use our REST API

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Operations & Ticketing

Adopt an innovative, transparent workflow to manage service requests and operational tickets

Operations & Ticketing

Adopt an innovative, transparent workflow to manage service requests and operational tickets

Allow your tenants to report technical issues via web and app
Configure your decision tree with default assignees, custom policies and visibility preferences
Collaborate with multiple service providers and gain insight into their performance
Inform tenants instantly about ‘issue status changes’ via push and email notifications
Embed forms with approval steps for any type of operational request

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Marketing & Tenant loyalty

Build a loyal and engaged tenant community

Marketing & Tenant loyalty

Build a loyal and engaged tenant community

Customise the app and offer your optimal brand experience
Store and share brand guides and marketing materials with marketing users
Offer staff discounts and deals to boost activity within the community
Easily collect marketing information from tenants such as promotions, events and opening hours
Use channels to discuss marketing opportunities and strategies

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Reservation System

Enliven properties by listing spaces and objects available for rent

Reservation System

Enliven properties by listing spaces and objects available for rent

Management can list any item available for reservation by the community
Determine a bookable’s time period ranging from minutes to months
Preset each booking’s terms & conditions, rates or optional add-ons and special requests
Approve or deny a booking with a personalised note or extra information
Fire up your centre’s marketing channels with content from your tenants

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Digital Submissions

Centralise your community’s requests and streamline the approval process

Digital Submissions

Centralise your community’s requests and streamline the approval process

Build digital forms to handle any type of permission request or information collection
Multiple parties can be alerted to approve requests at the right time
Submissions can be sent back to tenants for revisions without re-starting the process
Gain insight into your community’s requests at any moment

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