Our digital solution connects stakeholders

An all-in-one digital solution, Chainels enables owners and operators to connect and create a transparent dialogue with occupiers, both informing and receiving feedback on diverse topics.  

Used in centres from Europe to Latin America, Chainels transforms stakeholders of mixed-use destinations, shopping centres, office buildings into collaborative communities. Property developers, owners and operators of high streets, cities and BIDs have empowered their tenants to collaborate on the challenges facing their businesses. 

Accessed with a single portal, Chainels connects internal and external departments including property management, marketing, leasing, facility management, asset management and other stakeholders such as security, and local public officials. The tenant app serves as a central interface to keep all parties informed and maintain access to a property’s premium services.

Tenant Management

Organise and manage tenant communities with all the tools you need

Tenant Management

Organise and manage tenant communities with all the tools you need

  • Build your database with personal and occupier profiles for retail, office and residential spaces

  • Implement roles and authorisations across diverse access levels with your organisation

  • Keep an overview of your property’s performance and data with management tables

  • Watch your community’s engagement grow with community statistics

  • Realise optimal uptake with tailored invite and sign up flows

Channeled Communication

Start a transparent dialogue and streamline your tenant communications

Channeled Communication

Start a transparent dialogue and streamline your tenant communications

  • Use our personalised timeline and follow system to inform and stimulate your community

  • Get answers with surveys and increase stakeholder involvement

  • Schedule and promote events with a community-wide calendar

  • Direct information to individuals, tenants or specific groups with our smart targeting system

  • Notify and track users through desktop, mobile and mail use for optimal reach

Property Information

Collect all information about your building or district in one place

Property Information

Collect all information about your building or district in one place

  • Securely store documents in building or occupier folders

  • Notify tenants of the latest uploads and amendments

  • Customise relevant content pages with rich text, media and links

  • Introduce your property teams with contact sections

  • Share building-related updates in the ‘My building’ channel

Operations & Ticketing

Adopt an innovative, transparent workflow to manage service requests and operational tickets

Operations & Ticketing

Adopt an innovative, transparent workflow to manage service requests and operational tickets

  • Allow your tenants to report technical issues via web and app

  • Configure your decision tree with default assignees, custom policies and visibility preferences

  • Collaborate with multiple service providers and gain insight into their performance

  • Inform tenants instantly about ‘issue status changes’ via push and email notifications

  • Embed forms with approval steps for any type of operational request

Marketing & Tenant loyalty

Build a loyal and engaged tenant community

Marketing & Tenant loyalty

Build a loyal and engaged tenant community

  • Customise the app and offer your optimal brand experience

  • Store and share brand guides and marketing materials with marketing users

  • Offer staff discounts and deals to boost activity within the community

  • Easily collect marketing information from tenants such as promotions, events and opening hours

  • Use channels to discuss marketing opportunities and strategies

Tenant Performance

Collect store turnover and performance indicators from retail occupiers

Tenant Performance

Collect store turnover and performance indicators from retail occupiers

  • Benefit from high response rates through automatic email and in-app reminders

  • Use daily, weekly and monthly schemes for different tenant groups

  • Available in different currencies and suitable for multiple VAT rates per tenant

  • Authorise responsible individuals and protect data with biometric authentication or PIN

  • Export data to CSV/Excel or use our REST API