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Our digital solution connects stakeholders

An all-in-one digital solution, Chainels enables owners and operators to connect and create a transparent dialogue with occupiers, both informing and receiving feedback on diverse topics.

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Used in centres all around the globe

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Thanks to Chainels, we can inform our retailers quickly and in a professional manner. All information is clearly arranged within the app and website, and is always accessible.

Francis Brumleve, Marketing Communications Manager at Klépierre

Our features support your organisation's needs

Channelled Communication

Start a transparent dialogue and streamline your tenant communications

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Tenant Management

Organise and manage tenant communities with all the tools you need

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Property Information

Collect all information about your building or district in one place

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Channeled Communication

Start a transparent dialogue and streamline your tenant communications

Channeled Communication

Start a transparent dialogue and streamline your tenant communications

  • Use our personalised timeline and follow system to inform and stimulate your community

  • Get answers with surveys and increase stakeholder involvement

  • Schedule and promote events with a community-wide calendar

  • Direct information to individuals, tenants or specific groups with our smart targeting system

  • Notify and track users through desktop, mobile and mail use for optimal reach

Tenant Management

Organise and manage tenant communities with all the tools you need

Tenant Management

Organise and manage tenant communities with all the tools you need

  • Build your database with personal and occupier profiles for retail, office and residential spaces

  • Implement roles and authorisations across diverse access levels with your organisation

  • Keep an overview of your property’s performance and data with management tables

  • Watch your community’s engagement grow with community statistics

  • Realise optimal uptake with tailored invite and sign up flows

Property Information

Collect all information about your building or district in one place

Property Information

Collect all information about your building or district in one place

  • Securely store documents in building or occupier folders

  • Notify tenants of the latest uploads and amendments

  • Customise relevant content pages with rich text, media and links

  • Introduce your property teams with contact sections

  • Share building-related updates in the ‘My building’ channel

Tenant Performance

Collect store turnover and performance indicators from retail occupiers

Tenant Performance

Collect store turnover and performance indicators from retail occupiers

  • Benefit from high response rates through automatic email and in-app reminders

  • Use daily, weekly, monthly, quarterly or annual schemes for different tenant groups

  • Available in different currencies and suitable for multiple VAT rates per tenant

  • Authorise responsible individuals and protect data with biometric authentication or PIN

  • Export data to CSV/Excel or use our REST API

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Operations & Ticketing

Adopt an innovative, transparent workflow to manage service requests and operational tickets

Operations & Ticketing

Adopt an innovative, transparent workflow to manage service requests and operational tickets

  • Allow your tenants to report technical issues via web and app

  • Configure your decision tree with default assignees, custom policies and visibility preferences

  • Collaborate with multiple service providers and gain insight into their performance

  • Inform tenants instantly about ‘issue status changes’ via push and email notifications

  • Embed forms with approval steps for any type of operational request

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Marketing & Tenant loyalty

Build a loyal and engaged tenant community

Marketing & Tenant loyalty

Build a loyal and engaged tenant community

  • Customise the app and offer your optimal brand experience

  • Store and share brand guides and marketing materials with marketing users

  • Offer staff discounts and deals to boost activity within the community

  • Easily collect marketing information from tenants such as promotions, events and opening hours

  • Use channels to discuss marketing opportunities and strategies

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Reservation System

Enliven properties by listing spaces and objects available for rent

Reservation System

Enliven properties by listing spaces and objects available for rent

  • Management can list any item available for reservation by the community

  • Determine a bookable’s time period ranging from minutes to months

  • Preset each booking’s terms & conditions, rates or optional add-ons and special requests

  • Approve or deny a booking with a personalised note or extra information

  • Fire up your centre’s marketing channels with content from your tenants

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Digital Submissions

Centralise your community’s requests and streamline the approval process

Digital Submissions

Centralise your community’s requests and streamline the approval process

  • Build digital forms to handle any type of permission request or information collection

  • Multiple parties can be alerted to approve requests at the right time

  • Submissions can be sent back to tenants for revisions without re-starting the process

  • Gain insight into your community’s requests at any moment

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Ready to transform your way of working?

Centralise your community’s communication, decisions, files and results in one app.

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