Our digital solution connects stakeholders

An all-in-one digital solution, Chainels enables owners and operators to connect and create a transparent dialogue with occupiers, both informing and receiving feedback on diverse topics organised into workflows.

Used in centres from Europe to Latin America, Chainels transforms stakeholders of mixed-use destinations, shopping centres, office buildings into collaborative communities. Property developers, owners and operators of high streets, cities and BIDs have empowered their tenants to collaborate on the challenges facing their businesses.

Accessed with a single portal, Chainels connects internal and external departments including property management, marketing, leasing, facility management, asset management and other stakeholders such as security, and local public officials. The tenant app serves as a central interface to keep all parties informed and maintain access to a property’s premium services.

Organise and manage tenant communities with all the tools you need

Build your database with personal and occupier profiles for retail, office and residential spaces
Implement roles and authorisations across diverse access levels with your organisation
Keep an overview of your property’s performance and data with management tables
Watch your community’s engagement grow with community statistics
Realise optimal uptake with tailored invite and sign up flows

Start a transparent dialogue and streamline your tenant communications

Use our personalised timeline and follow system to inform and stimulate your community
Get answers with surveys and increase stakeholder involvement
Schedule and promote events with a community-wide calendar
Direct information to individuals, tenants or specific groups with our smart targeting system
Notify and track users through desktop, mobile and mail use for optimal reach

Collect all information about your building or district in one place

Securely store documents in building or occupier folders
Notify tenants of the latest uploads and amendments
Customise relevant content pages with rich text, media and links
Introduce your property teams with contact sections
Share building-related updates in the ‘My building’ channel

Adopt an innovative, transparent workflow to manage service requests and operational tickets

Allow your tenants to report technical issues via web and app
Configure your decision tree with default assignees, custom policies and visibility preferences
Collaborate with multiple service providers and gain insight into their performance
Inform tenants instantly about ‘issue status changes’ via push and email notifications
Embed forms with approval steps for any type of operational request

Build a loyal and engaged tenant community

Customise the app and offer your optimal brand experience
Store and share brand guides and marketing materials with marketing users
Offer staff discounts and deals to boost activity within the community
Easily collect marketing information from tenants such as promotions, events and opening hours
Use channels to discuss marketing opportunities and strategies

Collect store turnover and performance indicators from retail occupiers

Benefit from high response rates through automatic email and in-app reminders
Use daily, weekly and monthly schemes for different tenant groups
Available in different currencies and suitable for multiple VAT rates per tenant
Authorise responsible individuals and protect data with biometric authentication or PIN
Export data to CSV/Excel or use our REST API

Ready to transform your way of working?

Centralise your community’s communication, decisions, files and results in one app.