Changes saved

An error has occurred

Login

How do I log in?

Step 1: Go to www.chainels.com/login or start the Chainels app on your phone or tablet.

Step 2: Enter your email address and password and click on "Login".

You can only participate in Chainels if you are invited by the community. For this you should have received an invitation to activate your account. No invitation received? Contact the community manager.

I forgot my password, now what?

Step 1: Go to www.chainels.com/login or start the Chainels app on your phone or tablet.

Step 2: Click on "Forgot password".

Step 3: Enter your email address and click on "Submit".

Step 4: You will receive an email from Chainels to reset your password. Click the link in the e-mail and set a new password.

Be aware! The mail might up in your unwanted / spam folder.

Users

How do I change my email address?

Step 1: Click on the name of your company in the top right of the menu bar.

Step 2: Go to "My Settings".

Step 3: Click on "General" in the navigation menu on the left.

Step 4: Modify "Email user" and then click on "Save".

How do I change my notification preferences (email and push notifications)?

Step 1: Click on the name of your company in the top right of the menu bar

Step 2: Go to "My Settings".

Step 3: Click on "Notifications" in the navigation menu on the left.

Step 4: Select which notifications you want to receive and click on "Save".

Which authorization rights do users have?

There are three authorization levels: Administrator, Editor and Spectator. An Administrator has full permissions, and can thus edit company information and write messages. An Editor has limited rights, as he can can edit company information but only read messages. A Spectator can only read messages. Do you have questions about your authorization? Contact the manager of your company or the community manager.

Who can see the user information?

There are three levels of visibility: Public, Community and Private. Public means that information will be visible for both people who do and people who do not participate in the community. Such information can be retreived by third parties through a data connection as well. Community means that only the community members can see the information. Private information can only be seen by community managers and users from the same company.

How can I add someone to my company?

Step 1: Click on the name of your company in the top right of the menu bar.

Step 2: Go to "My Users".

Step 3: Enter the email address of the person you want to add in the blank field and click "Invite".

How can I remove a user from my company?

Step 1: Click on the name of your company in the top right of the menu bar.

Step 2: Go to "My Users".

Step 3: Click on behind the user you want to delete.

Step 4: Click on "Delete" and then on "OK".

Profile

How do I edit the information about my community?

Step 1: Click on the name of your community in the top right of the menu bar.

Step 2: Go to "Community".

Step 3: Click on "Edit profile" in the top right of your screen.

Step 4: Change the relevant fields and click on "Save".

How do I edit the information about my company?

Step 1: Click on the name of your community in the top right of the menu bar.

Step 2: Go to "My company".

Step 3: Click on "Edit profile" right on your company profile.

Step 4: Change the relevant fields and click on "Save".

How do I adjust the company profile of an organization?

Via Company

Step 1: Go to the profile of the organization that you want to change the data of.

Step 2: Click on "Edit profile" in the top right of the company profile.

Step 3: Change the desired fields and click "Save".

Via Management

Step 1: Click on "Management" in the navigation menu on the left.

Step 2: Click on "Companies" or "Services" in the submenu.

Step 3: Click on behind the organization that you want to change the data of.

Step 4: Click on "Edit company information".

Step 5: Change the relevant fields and click on "Save".

Who has access to my company information?

All members of the community can view your company information. On the website, this can be done by clicking on your logo; in the app you can be found in the call list. In addition, it is possible that the data is forwarded to an external product via an API, such as a consumer site or a digital display.

Why can I not modify company information?

You are probably not authorized to do so.

Files

Can I share files with the community?

Yes, you can add a file (photo, video or other document) to every message.

Are you a member of a group? And did the community management create a folder for this group? Then you can add files to this folder.

Where can I add shared documents/photos?

Step 1: Click on "Files" in the navigation menu on the left.

Step 2: Click on the "Documents" or "Photos" sub-menu.

Step 3: Click on the "+File" or "+Photo" button.

Step 4: Add one or more documents or photos and click "Ready".

Note! Don't you see the "+File" or "+Photo" button? Then you're not allowed to perform this action.

How can I create folders for shared documents/photos?

Step 1: Click on "Files" in the navigation menu on the left.

Step 2: Click on the "Documents" or "Photos" sub-menu.

Step 3: Click on the "+Folder" button.

Step 4: Choose a name for the folder and select with whom you want to share it: all participants or a specific group. Click on "Save".

How can I move, modify or delete shared documents/images/folders?

Step 1: Click on "Files" in the navigation menu on the left.

Step 2: Click on the "Documents" or "Photos" sub-menu.

Step 3: Click on behind the document, photo or folder and choose what you want to do:

Step 4a: Move: Select the desired folder and click on "OK" to save it.

Step 4b: Rename: type the desired name in the bar and click "Save".

Step 4c: Delete: Click "OK" to permanently delete it.

Note! If you are not a community manager, you can only modify or delete your own files.

Messages

How do I write a message?

Step 1: Click on "Messages" in the navigation menu on the left.

Step 2: Click on the box "Write your message here ...".

Step 3: Click on "- Message type -" and select the type of message you want to post: "Communication", "Variety", "Event", "Question" or "Message".

Step 4: Select who will receive this message: the whole community ( "All members" ), everyone who visits the website ( "Public" ) or a specific group.

Step 5: Add a title and content and if applicable add a file (document, photo or video).

Step 6: Click on "Post message".

How do I send a message to the email of the members and what is a teaser?

Step 1: Write a message.

Step 2: Check "Important Message" to send the message by e-mail to members.

Step 3: Check "Teaser" to send the first ten words of the message by email. If the recipient wants to read more, (s)he can use the link in the mail to see the rest of the message on Chainels.

What type of message should I select?

Select "Update" if you want to share a general message, such as news or a fun fact.

Select "Offer" if you want to offer the members of your community something. Pay attention! This offer is not read by consumers and is not intended for general listings.

Select "Event" if you want to inform offer the members of your community about an event. If you choose "With registration", then members can indicate that they will be present. Do you not want to allow people to sign up? Choose "Without registration".

Select "Survey" if you want to know the opinions of the members of your community. Ask open questions or fill out some answers so that the members can vote.

Select "Alert or issue" if you want to warn the members of your community community about for example theft, counterfeit money or a ghost bill. You can add security footage. The whole community will receive a push notification for this type of message!

How do I write a survey?

Step 1: Click on "Messages" in the navigation menu on the left.

Step 2: Click the box "Write your message here ...".

Step 3: Click on "Survey", select the recipients, write a title and introduction and, if necessary, add one or more files.

Step 4: Click on "Add question" and select the type of question you want to ask:

  • Multiple Choice (one selection): enter multiple possible answers, of which members have to choose one.

  • Multiple choice (multiple selections): enter multiple possible answers, of which members can select one or more.

  • Open question: allow members to fill in their own answer.

  • File upload request: ask members to upload one or more files. These files are automatically displayed on the Files page, in a separate folder for each question.

  • Rating: ask members to give certain subjects a rating between one and five stars.

Note: users are required to complete each question of the survey.

Step 5: Select which users can see the results of the survey. If you want everyone who has voted to see the results, select "All members". Select "Private" if only your own company and the community management may see the results.

Step 6: Select who should fill in the survey. Select "Individual user" if each user can vote. Select "Company" if only one user per company can vote.

Step 7: If applicable, set a date and time the survey closes. If you do not set it, you can close (or re-open) the survey at any time by clicking </ span> at the top right of the message.

Can I edit a survey?

Yes, you can edit or remove questions. Also, you can always edit the closing date and the visibility of the results. It is however not possible to add any additional questions.

Where can I find statistics about a message?

Step 1: Go to "Messages" in the navigation menu on the left.

Step 2: Click on the message of which you want to see the statistics.

Step 3: Click on "Statistics" at the right bottom of the message and select "More statistics".

Note: companies can only see statistics about their own messages.

What is the difference between a view and an impression?

If you look at the message statistics you can see the number of views and impressions. A view means that someone clicked on the message on the website or in the app, or read the message in an email. An impression means that someone on the website or in the app has scrolled through the message.

Where can I find the list of attendees at an event?

Step 1: Go to "Messages" in the navigation menu on the left.

Step 2: Click on the event that you want to see the list of attendees of in the message list or in the event calendar.

Step 3: Click on "Attendees" right below the message.

Note: the e-mail addresses and comments are visible to the community manager and the organizer of the event.

I am not able to post a message, how is this possible?

It may be that you do not have the appropriate authorization for this. See user authorization.

Alerts and notifications

When should I use an alert / issue?

See selecting the message type.

How can I add a new type of alert / issue?

Step 1: Click on "Messages" in the navigation menu on the left.

Step 2: Then click on "Configure" in the top right

Step 3: Click on "Add" at the bottom of the page.

Step 4: Fill in the "Category" (eg safety) and the "Problem" (eg theft).

Step 5a: Select "Alert" if this type of message is intended for the entire community. For each alert, a push notification is sent to all the participants and the message will be fully displayed on the message page.

Step 5b: Select "Issue" if this type of message is intended for one or more service provider(s). Select multiple service providers by holding down your Ctrl-key. With an issue, a push notification is only sent to the selected service providers and the message is displayed in a compact form on the message page. Check "Status labels visible" if you want to allow the particular service provider to indicate if the issue is open, pending or closed is.

How can I change or delete the types of alerts / issues?

Step 1: Click on "Messages" in the navigation menu on the left.

Step 2: Then click on "Configure" in the top right.

Step 3a: Click on behind the warning / notification, and choose "Edit". Also see add new alert / issue from Step 4.

Step 3b: Click on "Delete" and click on "OK".

Community management

How do I add a new company to the community?

Step 1: Go to "Management".

Step 2: Click "+ Add new company" at the bottom of the page.

Step 3a: Fill in the name and the email address of the new user and click "Continue".

Step 3b: Do you not want to link a user to the new company? Then choose the option “Continue without email”.

Step 4: Fill in the name of the company and click "Continue". If the company already exists, select whether you want to add the new user to an existing- or a new company and click "Continue".

Step 5: Tick the boxes of the distribution lists or groups that the company needs to be part of and click "Continue".

Step 6: Customize the invitation letter, click "Preview" to see the final result and click "Send".

Step 1: Click on "Management" in the navigation menu on the left.

Step 2: Click behind the company where a user has forgotten his password.

Step 3: Click on "Send password reset link".

How do I export the management table (or a part thereof) to Excel?

Step 1: Click on "Management" in the navigation menu on the left.

Step 2: Click on the "Companies" sub-menu.

Step 3: Tick the company you want to export or don't select anything to export the entire table.

Step 4: Click on "Export".

Tip: If the CSV file is not automatically opened in Excel, open Excel and then import the downloaded CSV file.

What does "Activated" and "Engagement" mean?

Activated means at least one user of a company has logged in to Chainels with their email address and chosen password. Engagement means at least one user of a company has read messages on the website, app or in the email. It is possible that a company has not been activated, but is engaged (or vice versa). If you hover your mouse over "High/Fair/Poor/None", you can see when the company was last active.

How do I write a newsletter?

Step 1: Click on "Management" in the navigation menu on the left.

Step 2: Click on the "Newsletter" sub-menu.

Step 3: Complete the title and, optionally, the introduction.

Step 4: Select the messages you want to display in the newsletter and click "Send".

Step 5: Select to whom the newsletter will be sent: all members of the community and/or relations.

Tip: Click on "Preview" for a preview of the newsletter.

Can I send the newsletter to people outside the community?

Yes, you can add email addresses of persons who do not participate in the community and they will receive newsletters only. This is possible via add relations.

How do I add relations to the newsletter?

Step 1: Click on "Management" in the navigation menu on the left.

Step 2: Go to the "relations" button.

Step 3: Add an email address in the "E-mail" text box and click "Add".

How do I create a new group?

Step 1: Click on "Management" in the navigation menu on the left.

Step 2: Click on the "Groups" sub-menu.

Step 3: Click on "Add group".

Step 4: Enter the name of the group.

Step 5: Select "Distribution list" if you only want to use this group to send messages to the mambers as the community administrator. In this case, the members cannot send messages to one another.

Step 6: Select the companies you want to add to the group. By default all users of the companies are added to the group. If you only want to add (a) specific user(s) , then click "Select users" and check the user(s) you want to add.

Step 7: Click on "Save".

How do I adjust the management table?

The management table shows certain columns by default. If you would like to change the order or show different details, you can configure the table.

Step 1: Click on "Configure".

Step 2a: Would you like to change the order of the columns? Select the column name and move it up or down via the buttons at the right side of the pop-up.

Step 2b: Would you like to delete a column? Select the column name and click at the right side of the pop-up.

Step 2c: Would you like to add a column? Select the column name at the bottom of the pop-up.

Step 3: Click "Apply". Your changes will be maintained during your current session.

Step 4: Would you like to use this table again at a later stage? Click "Save". Select "Save as a new table" if you don't want to overwrite your current table.

If you see behind a column name, the column will show whether or not this field has been filled in. For example: "Phone number (✓)" shows if this field has been filled in Yes or No. "Phone number" shows the entire phone number.

Additional modules

Which additional modules are available?

The community management may choose to activate the following additional modules: Alarm button, Collective shop ban.

How do I activate additional modules?

We can activate optional modules such as the alarm button or the collective shop ban on demand for your community. For more information about these modules and rates contact info@chainels.com or call +31-(0)15-3642667.


Alarm button

How do I set members who are to receive every alarm in the community?

Step 1: Click on "Messages" in the navigation menu on the left.

Step 2: Then click on "Alarm button" in the right top.

Step 3: Select the recipients and click on "Save".

How do I set who will receive my alarm call?

Step 1: Open the Chainels app.

Step 2: Tap the alarm button.

Step 3: Tap on "?" to get an explanation about setting your alarm.

How do I use the alarm button?

Step 1: Open the Chainels app.

Step 2: Tap the alarm button.

Step 3: Tap the alarm button again. The alarm counts down from 3 to 0 before the recipients receive your alarm. Tap the alarm button again to cancel the alarm.


Collective shop ban

What is the collective shop ban?

The collective shop ban is intended to tackle retail crime jointly in a shopping area. The Chainels’ module list offenders who have a collective shop ban.

How do I accept the protocol for the collective shop ban so I can see the list of offenders?

Step 1: Click on "Collective ban" in the navigation menu on the left.

Step 2: Click on "Accept" to accept the protocol of the collective shop ban.

App

How do I install the app?

Step 1: Go to Google Play or App Store and search for Chainels.

Step 2: Click on "Download".

Step 3: Open the app and enter your login information (email address and password) of Chainels once.

Why can I do less in the app then on the platform?

The goal of the app is to offer easily accessible communication. In the app you can read messages, reply to them, or even post messages yourself. You can also easily find contact information of the community members in the call list.

On which devices can I use the app?

The app is available for iOS and Android. You can use the app on both your phone and your tablet.

Contact

Can't you find your question between the Frequently Asked Questions? Or do you need help for some other reason? You can call us on 0031 15 3642667 or mail to info@chainels.com.