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Onboarding & Customer Support Representative – French Native Speaking

Part-time | Paris | Rotterdam |  Account Management | Customer Support | FR | NL

Chainels is a fast-growing, dynamic organisation that operates on a B2B level offering the best SaaS solution through the most evolved pocket-sized community tool for retail-led and mixed-use destinations. We facilitate in creating a sustainable tenant-landlord relationship, vital to accelerate growth in the evolving retail environment. As we expand our footprint in Europe we are looking for a French native and English speaking onboarding & support representative to strengthen our amazing team and grow both our and our clients business. We believe that we offer you a great opportunity to work in a transparent and inclusive environment where we support you reaching your (personal) goals. Curious? Continue reading more below!

Job Description
For our French-speaking clients we are looking for a flexible part-time (approximately 12 hours per week) team member for onboarding & customer support. You will be part of the business team, which includes colleagues working in sales, account management and customer success. You will assist with the initial setup of our French client’s and support the enablement of key moments at the beginning of the customer journey. Additionally, you will be offering support to ensure customer success. This role is a critical milestone to ensure value early on, to drive adoption when the customer has gone live with our product. 

Your Profile

  • Customer-centric mentality
  • Native French, additional Romance languages are a big plus.
  • Excellent English language skills, in speaking and writing
  • Outgoing personality
  • Good presentation, representation and communication skills
  • Detailed, consistent and secure with highly sensitive information
  • Willing to travel abroad, on short notice and for consecutive days
  • Affinity with SaaS solutions and/or proptech innovation
  • Proactive and resourceful
  • Bachelor degree or higher
  • An interest in retail (i.e. a store in a shopping destination) and/or real estate would be beneficial.

Your Role

  • Offer consistent customer service and experience, assisting clients in French/English via phone, email or online help centre
  • Act as ‘safety net’ for our French-speaking clients 
  • Work closely with customer success to ensure clients reach their goals
  • Providing presentations, workshops, including Q&A’ and translating content in French and/or English
  • Report feedback you receive from clients
  • Complete company profiles on the platform and various general support tasks for specific projects. 

Our Offer, Your Perks

  • An opportunity to join a dynamic and fast-growing company internationally
  • Great atmosphere where culture is key! (regular social events and team-building are a must)
  • Training by our experienced team
  • The coolest office workspace in the most iconic building in Rotterdam: GHG!
  • Flexibility of working additional hours based on your availability, in the office or remotely
  • A competitive salary
  • Accrued days for annual leave (max 25), plus bank holidays
  • Travel cost compensation
  • A one-hour free lunch break

Get In Touch!
If you’re interested in joining our team, please feel free to apply directly by sending your CV plus a one-page motivation letter in English to info@chainels.com. We aim to close this application on the 3rd of February 2020. No agencies.