Across Europe investors choose Chainels to improve the tenant-landlord relationship.
A shopping centre is a complex layered organisation. Efficient and proactive communication between the many stakeholders is key to slink overheads and increase tenant satisfaction. Creating a sustainable tenant-landlord relationship is vital to enhance asset value and performance to accelerate growth in the evolving retail environment.
Chainels offers a wide range of functionalities to maximize benefits for your community.
Write, edit and share announcements, surveys, events and other important updates with your entire community. Target specific roles, areas or branches with a single click. Give writing permissions to specific stakeholders. Track all communication, analyse engagement and send reminders.| Next
Assign custom roles like store manager or staff to your user base, making sure the right people are authorized to see certain content or use certain services.| Next
Collect turnover and other performance metrics. Beneﬁt from high response rates through automatic email and in-app reminders. Available in diﬀerent currencies and suitable for multiple VAT-rates. Compare ﬂoor productivity per retailer/branch.| Next
Provide tenants with an up-to-date contact directory with contact information of all the operative team members and service providers.| Next
Organise your workflow with templated forms and custom notifications. Receive requests for permits and services from tenants, assign service providers and monitor/change the status.| Next
Securely store and categorize files in the web/app accessible cloud data centre. Grant access to authorized users, companies, or segments of your community.| Next
Allow your tenants to raise maintenance issues via web and app. Use one clear format including GPS location, photos of the issue, ﬁles and contact details. Collaborate and assign multiple service providers. Be transparent and inform tenants instantly about ‘issue status changes’ via app, push notiﬁcations and email.| Next
Warn tenants instantly about immediate security threats and raise awareness about security-related topics and protocols. Include and manage security personnel and other local partners to improve communication flows.
Actively supporting our clients. Investing in a long-term collaboration, before, during and after launch. Chainels is a fully integrated, multi-communication platform with a wide range of service-focussed functionalities to optimise asset-specific solutions.
Ensuring the platform is set-up in line with your requirements including dedicated project management, implementation plan, product roadmap and consultancy for additional integrations.
On-site introduction and deep-dive on how to use Chainels for centre management, marketing, facility management, leasing, and other third-party service providers.
In-store tenant visits to promote the app, gather contact details and give instructions.
Key tenants are identified to serve as ambassadors within the community and to provide first-hand feedback.
Assistance and support for integrating any third-party software.
Real-time access to an easy-to-use comprehensive help centre, including FAQ, dedicated tips & tricks, thorough manuals in local languages. Personal assistance by phone or email.
Weekly updates and 24/7 monitoring result in the best user experience and an utmost reliable, secure and GDPR compliant system.
Discuss community activity to improve community performance. Document and process feedback to optimize existing workflows and features.