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The Retailer Platform

Collaboration is the key

Attracting customers to your mall is a continuous challenge. Meeting the high expectations of today's shoppers is a team effort in which every stakeholder has its own responsibility.

Effective collaboration between tenants, property managers, security guards, marketing professionals and owners can sometimes be difficult to arrange. Due to incorrect contact details, staff changes, and outdated communication methods, some stakeholders are often unaware what the other stakeholders are doing. In order to achieve common goals, everyone has to know what is happening, when, and why.

Ambitious goals call for professional tools

Our user-friendly platform offers all the tools you need to reach and engage every stakeholder in your shopping centre. Make simultaneous announcements to all your tenants, and create a dialogue with news, alerts, promotions, and events. Allow your service providers to be in direct contact with your tenants to optimize their service delivery. Get insight and facts about the performance of your community based on real-time data. Save time and money, and watch your tenant's satisfaction and engagement increase rapidly!

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Real estate management
The real estate management including facility-, administrative-, commercial management and PR & marketing - is in direct contact with all the tenants and services. Messages can vary from standard documents, information about a tenant change, maintenance, or general policies to special discount promotions and events.| Next
Service providers
Service providers such as security companies and the city council have a lot of relevant information to share with tenants. For example, a security guard can immediately send out an alert about shoplifting, or give general advice about crime prevention and public safety.| Next
Tenants
Tenants have a wide range of news that they may want to share with each other. From social messages about staff discounts to financial news about a certain retail chain. Tenants can propose initiatives and give their opinion on hot topics such as opening hours and collective activities. In this way the business association also has a very active role on Chainels.
Real estate management
Service providers
Tenants

Reach all relevant stakeholders with a single click

Increase mutual understanding, satisfaction, and efficient cooperation

Connect service providers with shop owners for optimal service delivery

Make your shopping centre smart by aggregating all the relevant data about the area and its visitors

Like a Swiss army knife

Chainels Mall offers a wide range of functionalities. Use these to maximize the benefit for your community.

1. Community platform

Offer a forum for discussion and consultation with tenants and services. Monitoring and editing is quick and easy. Check the event calendar for all the activities in your mall and assess support for ideas through polls.

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2. Management

Manage company and contact details of tenants in one central location. Invite new tenants and remove former tenants with a single click. Export up-to-date contact details and manage different shopping malls from the dashboard.

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3. Authorization

All the stakeholders can participate at a departmental level and an organizational level. Different people in each organization can be assigned different access rights: administrator, editor, or spectator. Send separate messages to a specific working group or department.

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4. Reporting issues

Tenants and services can report issues, such as a broken escalator, a sprinkler system test, or an announcement about maintenance. Chainels provides an overview of all the alerts about facility services, including the status.

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5. Groups

Work together in groups based on activities, locations, or themes - such as public safety, holiday decorations, or ‘West Wing maintenance’.

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6. Warning system

Notify people about theft, burglary, accidents, nuisances, counterfeit money, and vandalism, which the security guards or local police can also monitor. Warn the community and share security footage within a secure, restricted environment.

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7. Shoplifters database

Create a list of habitual offenders in your mall, including pictures. Simple, clear, and developed in accordance with Dutch legislation.

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8. Files

Keep relevant files well organised in one central location. Share the rules and regulations, the evacuation plan, meeting minutes, and more with up to 100GB of storage. Access can be restricted to specific accounts with the appropriate access rights.

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9. Database

Build a collective database with current information such as contact details, opening hours, logos, and product availability. External parties can be allowed to retrieve this data, for example as content for a consumer website.

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10. Data dashboard

Get information from external databases for enhanced insight, for example about footfall. Statistical models provide real-time information about the performance of your shopping mall.

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11. Multi-channel

Use Chainels through the website, app and email on all common browsers and operating systems. Select relevant messages with a single click to send them in a newsletter. Communicate quickly and comprehensively from one central location.

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12. Custom-made modules

Does your shopping mall have specific needs that are not covered by our existing package? Chainels can develop additional features on demand.

Services

Chainels Mall offers an extensive service bundle. Our weekly updates ensure a reliable product that conforms to the latest technological trends. The service bundle consists of the following eight features.



Services

Platform configuration

Chainels configures the platform to suit the desired communications plan. Spreadsheets with contact details of owners, property managers, tenants and services are uploaded and accessible.

Services

Connect consumers

Chainels provides advice on data connections with consumer products and other databases (e.g., footfall). We realize the data connections in cooperation with external parties.

Services

Workshops for managers

Chainels provides workshops for facility-, administrative-, commercial management and PR & marketing on how to use Chainels effectively.

Services

Support for services

Security guards, caretakers, or other service personnel can receive support and training on how to use the features and functionalities of Chainels.

Services

Tenant activation

During a collective meeting, tenants are given a detailed explanation about the system. In addition, the Chainels activation team hands out flyers, answers questions, and verifies email addresses.

Services

Development of Chainels Mall

Chainels is continuously working on the optimization and development of relevant modules. Customers can contribute to this development through an open dialogue.

Services

Personal service & support

A dedicated account manager supports you during the launch and use of Chainels. Our Chainels helpdesk is available online and by phone during business hours.

Services

Backups and monitoring 24/7

Daily backups, multiple servers, a secure connection, and encrypted passwords provide a stable and secure platform.